FAQs & Troubleshooting
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116 Results
- 1Printing from an Android™ device
- 2Installing the software
- 3I cannot save a file downloaded from the Brother support website (For Windows)
- 4Printing from an Apple device (iPad, iPhone, iPod touch, etc.)
- 5I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 6The latest printer driver was successfully installed, but the driver did not update correctly.
- 7P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 8The Wi-Fi® connection takes time.
- 9I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.
- 10What Android™ mobile application can I use?
- 11My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 12I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 13Where can I find my Brother printer's serial number?
- 14Printing from a Windows PC or Mac
- 15How do I connect my printer via Wi-Fi®?
- 16How do I turn the printer off?
- 17I cannot connect my printer to a Windows 11 computer via USB.
- 18How do I transfer templates to the printer?
- 19How to connect to a DC power outlet (optional)
- 20What is the Label List? (P-touch Editor 5.x for Windows)
- 21The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does not appear as normal. (P-touch Editor 5.x for Windows)
- 22When printing from an application, the application's "Collate" setting does not work correctly.
- 23Paper does not move through the printer even though the motor is running.
- 24How to connect to an AC power outlet (optional)
- 25Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 26How to insert paper
- 27How to delete the registry information and files related to the printer driver
- 28I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 29I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 30Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 31P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 32Using the Printer Setting Tool (for Mac)
- 33How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 34How to identify the printer's firmware version
- 35How to charge the rechargeable Li-ion battery
- 36How to install the rechargeable Li-ion battery (optional)
- 37What do the indicator lights mean?
- 38How to identify your Operating System (OS) for Windows or Mac
- 39How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 40Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 41I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 42Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 43Installing a CA certificate
- 44How to install Brother software on a computer not connected to the Internet
- 45How can I connect to my printer using Wi-Fi® in Windows 10 S?
- 46How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 47The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 48How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 49Using the Communication Settings (for Windows)
- 50Using the Device Settings (for Windows)