FAQs & Troubleshooting
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116 Results
- 1Printing from an Android™ device
- 2The latest printer driver was successfully installed, but the driver did not update correctly.
- 3The side margins are incorrect.
- 4Where can I find my Brother printer's serial number?
- 5I cannot save a file downloaded from the Brother support website (For Windows)
- 6What Android™ mobile application can I use?
- 7How to connect to a DC power outlet (optional)
- 8How to install the rechargeable Li-ion battery (optional)
- 9How to connect to an AC power outlet (optional)
- 10I cannot connect my printer to a Windows 11 computer via USB.
- 11How do I connect my printer via Wi-Fi®?
- 12I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.
- 13When printing from an application, the application's "Collate" setting does not work correctly.
- 14Printing from an Apple device (iPad, iPhone, iPod touch, etc.)
- 15Installing the software
- 16What is the Label List? (P-touch Editor 5.x for Windows)
- 17The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 18I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 19What iOS mobile application can I use?
- 20I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 21Some of the print options in OpenOffice do not work. (Linux®)
- 22P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 23How to install Brother software on a computer not connected to the Internet
- 24How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 25I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 26The Wi-Fi® connection takes time.
- 27How to identify the printer's firmware version
- 28How to delete the registry information and files related to the printer driver
- 29The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does not appear as normal. (P-touch Editor 5.x for Windows)
- 30Installing a CA certificate
- 31Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 32Using the Printer Setting Tool (for Mac)
- 33How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 34How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 35How do I transfer label templates with P-touch Transfer Express?
- 36Paper does not move through the printer even though the motor is running.
- 37How to identify your Operating System (OS) for Windows or Mac
- 38How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 39Printing is not possible. (USB connection)
- 40Printing from a Windows PC or Mac
- 41Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 42My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 43The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 44Using the Device Settings (for Windows)
- 45How do I transfer templates to the printer?
- 46I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 47How do I uninstall the printer driver?
- 48The text format which is used with the Add-In Function differs from the original data. Why? (P-touch Editor 5.x for Windows)
- 49I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 50This printer is not detected when establishing a Wi-Fi® connection.