FAQs & Troubleshooting
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122 Results
- 1How do I connect my printer via Wi-Fi®?
- 2Installing the software
- 3Printing from an Android™ device
- 4The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 5Using the Communication Settings (for Windows)
- 6Using the Printer Setting Tool (for Windows)
- 7How to charge the rechargeable Li-ion battery
- 8P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 9I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 10How do I clean the platen roller?
- 11How to insert paper
- 12I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13Printing from an Apple device (iPad, iPhone, iPod touch, etc.)
- 14How do I transfer label templates with P-touch Transfer Express?
- 15Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 16I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 17What iOS mobile application can I use?
- 18P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 19How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 20I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 21How do I transfer templates to the printer?
- 22Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 23How to identify your Operating System (OS) for Windows or Mac
- 24How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 25(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 26Using the Printer Setting Tool (for Mac)
- 27The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 28I cannot connect my printer to a Windows 11 computer via USB.
- 29Where can I find my Brother printer's serial number?
- 30How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 31Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 32I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 33The latest printer driver was successfully installed, but the driver did not update correctly.
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35What Android™ mobile application can I use?
- 36How to connect to an AC power outlet (optional)
- 37Printing is not possible. (USB connection)
- 38How to open the Devices and Printers window
- 39The Wi-Fi® connection takes time.
- 40I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 41How do I uninstall the printer driver?
- 42The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 43When printing from an application, the application's "Collate" setting does not work correctly.
- 44This printer is not detected when establishing a Wi-Fi® connection.
- 45How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 46Using the Device Settings (for Windows)
- 47How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 48The side margins are incorrect.
- 49What is the JPEG printing and how can I use it?
- 50What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)