FAQs & Troubleshooting
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81 Results
- 1How to charge the rechargeable Ni-MH battery
- 2I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 3How to charge the rechargeable Li-ion battery
- 4How do I transfer label or slip templates?
- 5How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 6Where can I find my Brother printer's serial number?
- 7What Android™ mobile application can I use?
- 8The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 9How to connect to a DC power outlet (Optional)
- 10How do I transfer label templates with P-touch Transfer Express for Windows Mobile?
- 11How do I transfer label templates with P-touch Transfer Express?
- 12How do I connect the printer and my computer via Bluetooth®? (for Windows)
- 13Printing is not possible. (USB connection)
- 14How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 15Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 16My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 17I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 18How to open the Devices and Printers window
- 19What is the JPEG printing and how can I use it?
- 20Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 21How do I clean the Platen Roller?
- 22The paper is jammed in the printer.
- 23Paper does not move through the printer even though the motor is running.
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 26Images appear blurred or lines are jagged when printed using the JPEG printing function. What can I do?
- 27How to install the rechargeable Li-ion Battery (Optional)
- 28How to install the rechargeable Ni-MH Battery (Optional)
- 29How to connect to an AC power outlet (Optional)
- 30How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 31Uninstalling the printer drivers (Linux®)
- 32I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux®)
- 33I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 34The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 35Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 36What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)
- 37How do I transfer templates or other data from the computer to the printer?
- 38I connected multiple printers of the same model to one computer but can only print from one of them.
- 39How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.6 / 10.7)
- 40How do I switch between Infrared (IrDA) and Bluetooth®? (Windows only)
- 41How do I connect the printer and my computer via USB cable?
- 42The print quality is poor, and the image is too light or dark.
- 43How to insert paper
- 44How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 45How to identify your Operating System (OS) for Windows or Mac
- 46How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 47The printed image is compressed or stretched.
- 48The printed image is out of alignment.
- 49Why is the leading zero (0) missing after importing the database into P-touch Editor?
- 50I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).