FAQs & Troubleshooting
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206 Results
- 1Installing the software
- 2What options are available for label feeding and cutting?
- 3How do I connect the printer to my computer via Wi-Fi® using an access point?
- 4What Android™ mobile application can I use?
- 5Power Supply
- 6When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 7Can my printer use TZ/TZe tapes?
- 8I cannot print using FLe tape and get an error message.
- 9Where can I find the IP addresses of my computer and the printer?
- 10I cannot connect my machine to the wireless network.
- 11The label does not cut well.
- 12What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 13Open LBX files created in P-touch Editor in Pro Label Tool
- 14The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 15I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 16I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 17Installing the Touch Panel Display (Optional)
- 18What is P-touch Library?
- 19Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 20Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 21How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 22Printing is not possible. (P-touch Editor5.3 for Mac)
- 23Installing the LPR driver and CUPS wrapper driver (Linux®)
- 24The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 25Using Cable Label Tool
- 26High resolution or high speed printing was specified, but an error occurred and printing could not be completed.
- 27Using the Printer Setting Tool (for Windows)
- 28I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 29The data imported from a CSV file is not included on the printed label. (Pro Label Tool)
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 32Can I set the printer to turn on its wireless LAN settings when I turn on the printer? (for Windows)
- 33Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 34I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 35I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 36How to open the Devices and Printers window
- 37Can I check the printer's usage log?
- 38How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 39How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 40I cannot print using a HSe cassette.
- 41I cannot print after updating the firmware or font data.
- 42P-touch Editor crashes when I open it on my Mac.
- 43Cannot insert data from a database into a barcode. (P-touch Editor 5.2 or later for Mac)
- 44Print free-length labels with the set length (Linux®)
- 45Using the Communication Settings (for Windows)
- 46Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 47How can I connect my printer wirelessly?
- 48Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 49Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 50The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.