FAQs & Troubleshooting
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216 Results
- 1I cannot print using a HSe cassette.
- 2Installing the software
- 3When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 4P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 5How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 6I cannot print using FLe tape and get an error message.
- 7Where can I download the latest P-touch Editor for Mac?
- 8Using the Printer Setting Tool (for Mac)
- 9Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 10Open LBX files created in P-touch Editor in Pro Label Tool
- 11Can I set the printer to turn on its wireless LAN settings when I turn on the printer? (for Windows)
- 12Where can I find the IP addresses of my computer and the printer?
- 13My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 14Printing is not possible. (USB connection)
- 15What Android™ mobile application can I use?
- 16When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 17Power Supply
- 18I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 19Using Cable Label Tool
- 20I cannot print after updating the firmware or font data.
- 21What iOS mobile application can I use?
- 22P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 23How can I connect my printer wirelessly?
- 24Where can I download Brother iPrint&Label? (iPrint&Label)
- 25How to install the rechargeable Li-ion battery (optional)
- 26How is the print head cleaning cassette used?
- 27Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 28Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 29How to open the Devices and Printers window
- 30The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 31Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.7 or greater
- 32How do I connect the printer to my computer via Wi-Fi® using an access point?
- 33How do I uninstall the printer driver?
- 34Where can I find my Brother printer's serial number?
- 35The label does not cut well.
- 36Printing is not possible. (P-touch Editor5.3 for Mac)
- 37I connected the P-touch and my Android™ device and tapped [Print] on the device, but I cannot print.
- 38The data imported from a CSV file is not included on the printed label. (Pro Label Tool)
- 39My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 40How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 41How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 42Using the Printer Setting Tool (for Windows)
- 43What is P-touch Library?
- 44I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 45Can I use the app with my iPad? (iPrint&Label)
- 46Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 47How do I transfer label templates with P-touch Transfer Express?
- 48(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 49I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 50(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)