FAQs & Troubleshooting
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- 1The printer stops while printing, or the tape is cut in the middle of the text.
- 2How can I connect the printer and my Apple mobile device wirelessly?
- 3Can I check the printer's usage log?
- 4How do I connect the printer to my computer via Wi-Fi®?
- 5Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 6(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 7I cannot establish a connection using Wireless Direct.
- 8Where can I find the IP addresses of my computer and the printer?
- 9(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 10I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 11When I search for devices using Mobile Cable Label Tool, Brother iPrint&Label or Mac, the printer cannot be detected.
- 12How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 13How can I connect the printer and my Android™ mobile device wirelessly?
- 14P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 15Which brands of Ni-MH rechargeable batteries do you recommend?
- 16Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 17Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 18Where can I download the latest P-touch Editor for Mac?
- 19Installing the software
- 20What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 21I cannot print using a HSe cassette.
- 22Using the Communication Settings (for Windows)
- 23Why are there a greater number of label templates when a device is on-line versus off-line? (iPrint&Label)
- 24Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 25My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 26I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28I cannot connect my machine to the wireless network.
- 29The label does not cut well.
- 30The tape got jammed or stuck in the printer.
- 31Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 32Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 33How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 34Printing is not possible. (USB connection)
- 35Using the P-touch Utility (for Mac)
- 36Can I create a label with time&date? (iPrint&Label)
- 37Can I change the barcode settings like barocde size? (iPrint&Label)
- 38I connected the P-touch and my Android™ device and tapped [Print] on the device, but I cannot print.
- 39What options are available for label feeding and cutting?
- 40"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 41How do I uninstall the printer driver?
- 42How to identify your Operating System (OS) for Windows or Mac
- 43How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 44I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 45Where can I find my Brother printer's serial number?
- 46What Android™ mobile application can I use?
- 47What iOS mobile application can I use?
- 48Can I set the printer to turn on its wireless LAN settings when I turn on the printer?
- 49How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 50Can I use the app with my iPad? (iPrint&Label)