FAQs & Troubleshooting
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163 Results
- 1The printer does not print from my mobile device or does not print correctly.
- 2The message "Movie cannot be played" appears when I try to read a QR code created using the Share Label function. (P-touch Design&Print / Design&Print 2)
- 3What is the difference between the "Create your own label" function and the "Template" function? (P-touch Design&Print / Design&Print 2)
- 4What do the indicator lights mean?
- 5How do I charge the Li-ion battery?
- 6Using the Printer Setting Tool (for Mac)
- 7Installing the software
- 8My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 9Small printed characters are blurred. (P-touch Design&Print / Design&Print 2)
- 10How can I connect my mobile device to the printer via Bluetooth®? (Brother iPrint&Label)
- 11I cannot install the printer driver because the installation stops after connecting the printer to my computer.
- 12How do I specify the scope of disclosure of the content to be linked to a QR code? (P-touch Design&Print / Design&Print 2)
- 13How can I connect my mobile device to the printer via Bluetooth®? (P-touch Design&Print / Design&Print 2)
- 14How to automatically identify tape installed in the printer. (P-touch Design&Print / Design&Print 2)
- 15(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17The label does not cut well.
- 18When I try to print the printer information, the red lamp flashes and the print does not start.
- 19Does my printer support Bluetooth® Ver 5.0, Class 2?
- 20The printer stops printing, the power LED blinks in red, and my mobile device displays an error message.
- 21I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 22How can I check the print preview for a tape not currently inserted in the printer? (P-touch Design&Print / Design&Print 2)
- 23How to uninstall software on my Mac computer (P-touch Editor 5.x for Mac)
- 24Where can I download the latest P-touch Editor for Mac?
- 25Where can I find my Brother printer's serial number?
- 26Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 27How is the print head cleaning cassette used?
- 28I cannot select the printer on the app. (P-touch Design&Print / Design&Print 2)
- 29I was using my mobile device and printer via Bluetooth®, but the connection was cut off. How do I connect the devices again?
- 30Can I create a label with time&date? (iPrint&Label)
- 31The printer stops while printing, or the tape is cut in the middle of the text. (P-touch Design&Print / Design&Print 2)
- 32I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 33A template is not displayed correctly. (P-touch Design&Print / Design&Print 2)
- 34The printer is not connected to my mobile device correctly.
- 35Marks and characters (Emoji) from a mobile device are not displayed correctly, or cannot be printed clearly even though they display correctly on the editing screen. (P-touch Design&Print)
- 36What is the difference between the text box layout and the label layout? (P-touch Design&Print)
- 37How many mobile devices can I connect to one printer via Bluetooth®?
- 38The tape is ejected with the paper liner separated from the tape.
- 39What Android™ mobile application can I use?
- 40Using the Device settings (for Windows)
- 41Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 42Can I use the app with my iPad? (iPrint&Label)
- 43Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 44The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 45How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 46Printing is not possible. (P-touch Editor5.3 for Mac)
- 47Printing is not possible. (USB connection)
- 48How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 49Export saved labels from P-touch Design&Print to P-touch Design&Print 2
- 50When I change or trim an image in the template, it becomes smaller. (P-touch Design&Print / Design&Print 2)