FAQs & Troubleshooting
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153 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2Replace the Waste Toner Box
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Install the Brother Mobile Connect application (for mobile device)
- 5What is the default password for my BRAdmin or Web Based Management?
- 6Use Universal Print (Windows)
- 7Color offset
- 8Set Telephone Line Compatibility for Interference and VoIP Systems
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10Cannot print after a Windows 10 update (June 2020)
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 13Correct the Color Printing
- 14Document Jam
- 15Replace the Drum Unit
- 16What is the default password for my Brother machine?
- 17Add your Brother machine with AirPrint (macOS)
- 18I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 19Where can I download Brother iPrint&Scan application for Mac?
- 20Wrong Toner Cartridge
- 21What is the difference between the toner cartridge and the drum unit?
- 22How to identify your Operating System (OS).
- 23I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 24Can I print in monochrome if one of the color toners run out?
- 25What driver package format is supported by my Linux distribution?
- 26Remove Small Scraps of Paper Jammed in the ADF
- 27Document is Jammed in the Top of the ADF Unit
- 28My Brother machine could not be found over the network when I installed drivers on my computer.
- 29The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 30The printer status is Offline or Paused.
- 31I cannot scan via network.
- 32Uneven color density across the page
- 33Toner scatter or toner stain
- 34Paper is Jammed in the 2-sided Tray
- 35Paper is Jammed Inside the Machine
- 36Replace the Toner Cartridge
- 37Ghosting images
- 38Vertical colored streaks or bands appear on the page
- 39I cannot connect my machine to a Windows 11 computer via USB.
- 40When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 41I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 42Configure the Scan to Email Feature (Linux)
- 43Check the remaining ink or toner level (Linux)
- 44Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 45The driver installation finished successfully but I cannot print. (Linux)
- 46Wireless setup is requesting a WPS PIN to complete the setup
- 47When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 48Set up your Brother machine on a wireless network (Windows/macOS)
- 49Load Documents in the Automatic Document Feeder (ADF)
- 50Document is Jammed under the Document Cover