FAQs & Troubleshooting
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151 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4Adjust color settings by using the custom setting in the printer driver (Windows only)
- 5The color of your printouts is not what you expected
- 6The printer status is Offline or Paused.
- 7My Brother machine could not be found over the network when I installed drivers on my computer.
- 8I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 9Set Telephone Line Compatibility for Interference and VoIP Systems
- 10Install the Brother Mobile Connect application (for mobile device)
- 11The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 12Uneven color density across the page
- 13Toner scatter or toner stain
- 14Media Type Mismatch or Media Mismatch
- 15Delete print jobs from the print queue.
- 16Can I print in monochrome if one of the color toners run out?
- 17Use Universal Print (Windows)
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19What driver package format is supported by my Linux distribution?
- 20The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 21Access Web Based Management
- 22Cannot Detect
- 23Color offset
- 24Document Jam
- 25Replace the Waste Toner Box
- 26Paper is Jammed in the 2-sided Tray
- 27Paper is Jammed in the Back of the Machine
- 28Paper is Jammed Inside the Machine
- 29What is the default password for my Brother machine?
- 30I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 31Wireless setup is requesting a WPS PIN to complete the setup
- 32Cannot Print ##
- 33What is the default password for my BRAdmin or Web Based Management?
- 34Toner Low
- 35What is the recommended paper?
- 36Replace the Drum Unit
- 37Replace the Toner Cartridge
- 38Ghosting images
- 39Vertical colored streaks or bands appear on the page
- 40I cannot print using my Brother machine on a wired network (Windows/macOS)
- 41How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 42Load Documents in the Automatic Document Feeder (ADF)
- 43Enable the Brother machine's network interface.
- 44Change the printer driver settings (Windows)
- 45I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 46Unusable Device
- 47Can I use non-Brother or third party supplies with the Brother machine?
- 48Print the Network Configuration Report
- 49Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 50Add your Brother machine with AirPrint (macOS)