FAQs & Troubleshooting
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292 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3My Brother machine could not be found over the network when I installed drivers on my PC.
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Colored spots at 94 mm (3.7 in.) intervals or at 30 mm (1.2 in.) intervals
- 6The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 7Load paper in the paper tray
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9Replace Drum
- 10Colored streaks or bands down the page
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12The printer status is Offline or Paused.
- 13Toner scatter or toner stain
- 14I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 15Easy Scan to E-mail
- 16The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 17What is the "Station ID" and how do I set it?
- 18What is the recommended paper?
- 19What driver package format is supported by my Linux distribution?
- 20When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 21Printing/ Scanning with a mobile device
- 22The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 23Select Receive mode.
- 24When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 25Carry out calibration to improve the color density
- 26Replace Belt
- 27Replace WT Box
- 28Curled or wavy
- 29Colored lines across the page
- 30The message "ERROR" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 31Replace Toner
- 32Print the Network Configuration Report
- 33Delete print jobs from the print queue.
- 34Configure and use the Scan to Network feature (For Windows)
- 35How to identify your Operating System (OS).
- 36Install the optional lower tray
- 37I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 38Adjust color settings by using the custom setting in the printer driver
- 39Replace Laser
- 40I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 41Color misregistration
- 42White spots or hollow print
- 43I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 44Cannot print after a Windows 10 update (June 2020)
- 45Wireless setup is requesting a WPS PIN to complete the setup
- 46When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 47Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 48Configure and use the Scan to FTP feature
- 49Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 50Print Unable XX