FAQs & Troubleshooting
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293 Results
- 116/04/2025Scan a document using Brother iPrint&Scan. (macOS only)
- 216/04/2025Where can I download Brother iPrint&Scan application for Mac?
- 316/04/2025I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 416/04/2025Set up your Brother machine on a wireless network.
- 516/04/2025I cannot print from my computer via USB.
- 615/04/2025I can print but cannot scan via network. (For Mac)
- 703/03/2025What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 805/02/2025Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 913/12/2024How to identify your Operating System (OS).
- 1024/10/2024The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 1115/10/2024I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 1219/06/2024I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 1305/06/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 1428/05/2024Drum End Soon
- 1514/02/2024I cannot print using my Brother machine on a wireless network (Mac)
- 1631/01/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 1704/01/2024Easy Scan to E-mail
- 1804/12/2023Toner Low
- 1917/11/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 2029/08/2023Verify if the Brother machine has a dial tone.
- 2110/08/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 2227/06/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 2308/06/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2401/06/2023Add your Brother machine with AirPrint (macOS)
- 2501/06/2023Delete print jobs from the print queue.
- 2610/04/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 2707/04/2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 2807/04/2023I cannot print using my Brother machine on a wireless network (Windows)
- 2927/03/2023"Offline" appears on the Status Monitor.
- 3027/03/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 3127/03/2023Change the printer driver settings (Windows/macOS)
- 3227/03/2023The printer status is Offline or Paused.
- 3317/03/2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 3417/03/2023I can print but cannot scan via network. (For Windows)
- 3517/03/2023Open the "Scanners and Cameras" and Properties.
- 3615/02/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 3714/02/2023Receive faxes on the computer for Windows (PC-FAX Receive)
- 3814/02/2023Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 3914/02/2023Scan and save a document in PDF format for Windows (Scan to File)
- 4014/02/2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 4114/02/2023Scan a document in Windows 8 and Windows 10.
- 4214/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 4306/01/2023Condensation
- 4419/12/2022Can I use non-Brother or third party supplies with the Brother machine?
- 4519/12/2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 4624/11/2022Log on as a restricted user when the Secure Function Lock feature is turned ON.
- 4720/10/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 4817/10/2022Send a fax using PC-FAX with LPD/LPRng (Linux)
- 4927/09/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 5026/09/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".