FAQs & Troubleshooting
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162 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Set up your Brother machine
- 2(Video) Paper is Jammed in the Manual Feed Slot
- 3The color of your printouts is not what you expected
- 4How to identify your Operating System (OS).
- 5Cannot Print ##
- 6I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 7Delete print jobs from the print queue.
- 8(Video) Paper is Jammed in the 2-sided Tray
- 9(Video) Paper is Jammed inside the Machine
- 10(Video) Paper is Jammed in the Paper Tray
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12Wrong Toner Cartridge
- 13I cannot print on a wireless (Wi-Fi) network (Mac)
- 14(Video) Remove Small Scraps of Paper Jammed in the ADF
- 15I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 16I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 17Color offset
- 18Document Jam
- 19Toner scatter or toner stain
- 20The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 21Set Telephone Line Compatibility for Interference and VoIP Systems
- 22(Video) Document is Jammed in the Top of the ADF Unit
- 23Condensation
- 24What is the default password for my BRAdmin or Web Based Management?
- 25No Paper / No Paper Tray1/Tray2/MP Tray
- 26Correct the Color Printing
- 27Cooling Down
- 28(Video) Paper is Jammed in the Back of the Machine
- 29I cannot connect my machine to a Windows 11 computer via USB.
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31What driver package format is supported by my Linux distribution?
- 32My Brother machine could not be found over the network when I installed drivers on my computer.
- 33The printer status is Offline or Paused.
- 34Uneven color density across the page
- 35(Video) Paper is Jammed in the MP tray
- 36Vertical colored streaks or bands appear on the page
- 37I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 38When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 39I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 40I installed scan-key-tool, but it does not work. (Linux)
- 41I cannot print using my Brother machine on a wired network (Windows/macOS)
- 42Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 43(Video) Document is Jammed under the Document Cover
- 44Media Type Mismatch or Media Mismatch
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46Enable the Brother machine's network interface.
- 47Protect your Brother machine against unauthorised access over the network
- 48I cannot find some option in the Printing preferences. (For Windows)
- 49Too Many Trays
- 50Cannot Scan ##