FAQs & Troubleshooting
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341 Results
- 1Replace Drum
- 2Easy Scan to E-mail
- 3(Video) Load A4/Letter paper
- 4Paper is Jammed in the Back of the Machine
- 5Paper is Jammed inside the Machine
- 6Print the Network Configuration Report
- 7I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 8Document Jam
- 9Reset the Drum Counter
- 10Load Paper in the Multi‑purpose Tray (MP Tray)
- 11Setup a Brother machine on a wireless (Wi-Fi) network.
- 12The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 13Load and Print on Envelopes Using the MP Tray
- 14I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 15I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 16Curled or wavy
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18Smudges on printed pages (Poor fixing)
- 19Paper is Jammed in the 2-sided Tray
- 20(Video) Replace the Toner Cartridge
- 21I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 22What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 23I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 24Load Thick Paper in the Paper Tray
- 25Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 26Printing/ Scanning with a mobile device
- 27Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 28Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 29Paper is Jammed in the MP tray
- 30White lines, bands or ribbing across the page
- 31Reset the Network Settings to the Factory Settings
- 32Hollow print
- 33I cannot print on a wireless (Wi-Fi) network (Windows)
- 34How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 35Load and Print Thick Paper and Labels Using the MP Tray
- 36The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 37Combine multiple scanned documents into a single file with PaperPort™
- 38Print on Both Sides of the Paper (Macintosh)
- 39(Video) Connect telephone line and power cords
- 40Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 41The printer status is Offline or Paused.
- 42Toner specks
- 43Paper is Jammed in the Paper Tray
- 44Black toner marks across the page
- 45Gray background
- 46Check the remaining ink or toner level (Linux)
- 47The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 48How to identify your Operating System (OS).
- 49Discover the MAC address of the Brother network card
- 50Clean the Machine