FAQs & Troubleshooting
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344 Results
- 1(Video) Replace the Toner Cartridge
- 2Replace the Drum Unit
- 3Replace the Waste Toner Box
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing)
- 6Setup a Brother machine on a wireless (Wi-Fi) network.
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 9Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 10Replace the Belt Unit
- 11Enable the Brother machine's network interface.
- 12I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 13Paper is Jammed Inside the Machine
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15Brother iPrint&Scan cannot find my Brother machine (macOS)
- 16The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 17Toner Low
- 18Document Jam
- 19Paper is Jammed underneath the Paper Tray
- 20Curled or wavy
- 21Can I print in monochrome if one of the color toners run out?
- 22Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 23(Video) Connect telephone line and power cords
- 24I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 25Paper is Jammed in the Paper Tray
- 26Delete print jobs from the print queue.
- 27I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 28Print the Network Configuration Report
- 29I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 30Scan Using Secure Function Lock 3.0
- 31Easy Scan to E-mail
- 32Print as a Poster (Windows)
- 33Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 34(Video) Unpack your Brother machine
- 35Adjust color settings by using the custom setting in the printer driver
- 36Set up my Brother machine to forward the received faxes to another location.
- 37Calibrate Colour Output
- 38I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 39The color of your printouts is not what you expected
- 40Store Incoming Faxes in the Machine's Memory
- 41I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.
- 42I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 43Wireless setup is requesting a WPS PIN to complete the setup
- 44(Video) Update the Driver or Firmware for your Brother machine
- 45Reset the Drum Counter
- 46How to identify your Operating System (OS).
- 47Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 48Toner Error
- 49What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 50No Paper / No Paper T1