FAQs & Troubleshooting
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164 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Remove Small Scraps of Paper Jammed in the ADF
- 3(Video) Paper is Jammed in the Back of the Machine
- 4(Video) Paper is Jammed inside the Machine
- 5(Video) Paper is Jammed in the Paper Tray
- 6Document Jam
- 7(Video) Paper is Jammed in the Manual Feed Slot
- 8The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 9How to identify your Operating System (OS).
- 10The printer status is Offline or Paused.
- 11The color of your printouts is not what you expected
- 12(Video) Paper is Jammed in the 2-sided Tray
- 13Ghosting images
- 14I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 15I cannot print using my Brother machine on a wired network (Windows/macOS)
- 16(Video) Set up your Brother machine
- 17Uneven color density across the page
- 18Export an address book and import it to another machine
- 19Check the remaining ink or toner level (Linux)
- 20Set Telephone Line Compatibility for Interference and VoIP Systems
- 21(Video) Document is Jammed under the Document Cover
- 22Install the Brother Mobile Connect application (for mobile device)
- 23Discover the MAC address of the Brother network card
- 24Toner Error
- 25Cannot Print ##
- 26Cannot Detect
- 27I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 28Cooling Down
- 29Large characters are printed incorrectly. (Linux)
- 30My Brother machine could not be found over the network when I installed drivers on my computer.
- 31Protect your Brother machine against unauthorised access over the network
- 32Delete print jobs from the print queue.
- 33Adjust color settings by using the custom setting in the printer driver (Windows only)
- 34Condensation
- 35Cartridge Error
- 36What is the default password for my BRAdmin or Web Based Management?
- 37Out of Memory
- 38I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 39Configure and use the Scan Key Tool (Linux)
- 40Send a fax using PC-FAX with LPD/LPRng (Linux)
- 41Wrong Toner Cartridge
- 42Set up your Brother machine on a wireless network (Windows/macOS)
- 43Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 44(Video) Document is Jammed in the Top of the ADF Unit
- 45Reset the Drum Counter
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47Enable the Brother machine's network interface.
- 48I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 49Verify if the Brother machine has a dial tone.
- 50No Paper / No Paper Tray1/Tray2/MP Tray