FAQs & Troubleshooting
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164 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Back of the Machine
- 2How to identify your Operating System (OS).
- 3Ghosting images
- 4Set Telephone Line Compatibility for Interference and VoIP Systems
- 5(Video) Paper is Jammed in the Manual Feed Slot
- 6(Video) Paper is Jammed in the 2-sided Tray
- 7(Video) Paper is Jammed inside the Machine
- 8(Video) Paper is Jammed in the Paper Tray
- 9I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 10Document Jam
- 11(Video) Remove Small Scraps of Paper Jammed in the ADF
- 12(Video) Set up your Brother machine
- 13I cannot print using my Brother machine on a wired network (Windows/macOS)
- 14The color of your printouts is not what you expected
- 15I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 16The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 17(Video) Document is Jammed under the Document Cover
- 18The printer status is Offline or Paused.
- 19Cannot Detect
- 20I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 21What is the default password for my BRAdmin or Web Based Management?
- 22Out of Memory
- 23Wrong Toner Cartridge
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25Condensation
- 26I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 27Cooling Down
- 28Uneven color density across the page
- 29Export an address book and import it to another machine
- 30Check the remaining ink or toner level (Linux)
- 31Install the Brother Mobile Connect application (for mobile device)
- 32Discover the MAC address of the Brother network card
- 33Toner Error
- 34Cannot Print ##
- 35Cartridge Error
- 36Toner Low
- 37Drum !
- 38Can I use non-Brother or third party supplies with the Brother machine?
- 39The driver installation finished successfully but I cannot print. (Linux)
- 40What driver package format is supported by my Linux distribution?
- 41Large characters are printed incorrectly. (Linux)
- 42I get a TS error when trying to print on a wireless network.
- 43(Video) Document is Jammed in the Top of the ADF Unit
- 44My Brother machine could not be found over the network when I installed drivers on my computer.
- 45Protect your Brother machine against unauthorised access over the network
- 46Delete print jobs from the print queue.
- 47I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 48Cannot Scan ##
- 49Adjust color settings by using the custom setting in the printer driver (Windows only)
- 50No Paper / No Paper Tray1/Tray2/MP Tray