FAQs & Troubleshooting
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163 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2Set Telephone Line Compatibility for Interference and VoIP Systems
- 3(Video) Set up your Brother machine
- 4The color of your printouts is not what you expected
- 5Toner scatter or toner stain
- 6(Video) Paper is Jammed in the Back of the Machine
- 7(Video) Paper is Jammed inside the Machine
- 8Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 9I cannot print using my Brother machine on a wired network (Windows/macOS)
- 10The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 11Adjust color settings by using the custom setting in the printer driver (Windows only)
- 12Media Type Mismatch or Media Mismatch
- 13(Video) Paper is Jammed in the Manual Feed Slot
- 14I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 15(Video) Paper is Jammed in the 2-sided Tray
- 16Check the remaining ink or toner level (Linux)
- 17Enable the Brother machine's network interface.
- 18How to identify your Operating System (OS).
- 19I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 20Color offset
- 21Document Jam
- 22Can I use non-Brother or third party supplies with the Brother machine?
- 23Wrong Toner Cartridge
- 24I cannot print on a wireless (Wi-Fi) network (Mac)
- 25Install the Brother Mobile Connect application (for mobile device)
- 26Change the printer driver settings (Windows)
- 27Cartridge Error
- 28Cannot Detect
- 29What is the default password for my BRAdmin or Web Based Management?
- 30Toner Low
- 31(Video) Paper is Jammed in the Paper Tray
- 32I cannot install Brother drivers on Debian 10 or later (Linux)
- 33What driver package format is supported by my Linux distribution?
- 34Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 35I get a TS error when trying to print on a wireless network.
- 36The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 37My Brother machine could not be found over the network when I installed drivers on my computer.
- 38Open the Control Panel (For Windows)
- 39What is the Network Shared printing?
- 40The printer status is Offline or Paused.
- 41Why doesn't my Brother machine have a dial tone?
- 42Verify if the Brother machine has a dial tone.
- 43Ghosting images
- 44The scanning speed is slow when scanning from my machine. (Windows)
- 45What is the default password for my Brother machine?
- 46When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 47Firewall port requirements of the Scan Key Tool (Linux)
- 48(Video) Remove Small Scraps of Paper Jammed in the ADF
- 49(Video) Document is Jammed under the Document Cover
- 50Reset the Drum Counter