FAQs & Troubleshooting
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165 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 2(Video) Paper is Jammed inside the Machine
- 3(Video) Paper is Jammed in the 2-sided Tray
- 4(Video) Set up your Brother machine
- 5(Video) Paper is Jammed in the Back of the Machine
- 6How to identify your Operating System (OS).
- 7(Video) Paper is Jammed in the Paper Tray
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9What is the default password for my Brother machine?
- 10(Video) Remove Small Scraps of Paper Jammed in the ADF
- 11Cannot Scan ##
- 12Set Telephone Line Compatibility for Interference and VoIP Systems
- 13(Video) Document is Jammed under the Document Cover
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15(Video) Paper is Jammed in the Manual Feed Slot
- 16No Paper / No Paper Tray1/Tray2/MP Tray
- 17The color of your printouts is not what you expected
- 18Toner Low
- 19I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 20Use Universal Print (Windows)
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22My Brother machine could not be found over the network when I installed drivers on my computer.
- 23Adjust color settings by using the custom setting in the printer driver (Windows only)
- 24The printer status is Offline or Paused.
- 25Color offset
- 26Uneven color density across the page
- 27Document Jam
- 28Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 29I cannot connect my machine to a Windows 11 computer via USB.
- 30A security warning appears when accessing Web Based Management via HTTPS.
- 31I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 32I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 33Cannot print after a Windows 10 update (June 2020)
- 34Wireless setup is requesting a WPS PIN to complete the setup
- 35I cannot print using my Brother machine on a wired network (Windows/macOS)
- 36Update the Driver or Firmware for your Brother machine
- 37I cannot print on a wireless (Wi-Fi) network (Windows)
- 38I cannot print on a wireless (Wi-Fi) network (Mac)
- 39(Video) Document is Jammed in the Top of the ADF Unit
- 40Media Type Mismatch or Media Mismatch
- 41Enable the Brother machine's network interface.
- 42Protect your Brother machine against unauthorised access over the network
- 43Discover the MAC address of the Brother network card
- 44Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 45Change the printer driver settings (Windows)
- 46Condensation
- 47Cannot Print ##
- 48Cartridge Error
- 49No Toner
- 50Why doesn't my Brother machine have a dial tone?
