FAQs & Troubleshooting
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152 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3(Video) Load an Envelope (Manual Feed Slot)
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5(Video) Paper is Jammed in the Back of the Machine
- 6(Video) Paper is Jammed in the Paper Tray
- 7Black lines down the page
- 8Use Universal Print (Windows)
- 9The printer status is Offline or Paused.
- 10I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 11Out of Memory
- 12Set Telephone Line Compatibility for Interference and VoIP Systems
- 13Install the Brother Mobile Connect application (for mobile device)
- 14What is the default password for my BRAdmin or Web Based Management?
- 15What is the recommended paper?
- 16What driver package format is supported by my Linux distribution?
- 17(Video) Set up your Brother machine
- 18Lines across the page
- 19I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 20(Video) Remove Small Scraps of Paper Jammed in the ADF
- 21Export an address book and import it to another machine
- 22I cannot print using my Brother machine on a wired network (Windows/macOS)
- 23I cannot print on a wireless (Wi-Fi) network (Mac)
- 24(Video) Document is Jammed in the Top of the ADF Unit
- 25Media Type Mismatch or Media Mismatch
- 26My Brother machine could not be found over the network when I installed drivers on my computer.
- 27I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 28Size Error DX or Size Error 2-sided
- 29Document Jam
- 30Toner specks
- 31I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 32Wrong Toner or Wrong Toner Cartridge
- 33Delete print jobs from the print queue.
- 34I cannot find some option in the Printing preferences. (For Windows)
- 35Cannot Scan ##
- 36Manual Feed
- 37I cannot print full-page photos or images using Email Print.
- 38Check the remaining ink or toner level (Linux)
- 39Wireless setup is requesting a WPS PIN to complete the setup
- 40After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42How to identify your Operating System (OS).
- 43Cannot Print ##
- 44Cartridge Error
- 45Toner Ended
- 46No Toner
- 47Cannot Detect
- 48Drum !
- 49(Video) Paper is Jammed in the 2-sided Tray
- 50Change the brscan5 scan settings using XSane (Linux)