FAQs & Troubleshooting
![]() |
Popular |
151 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed inside the Machine
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3(Video) Paper is Jammed in the Back of the Machine
- 4(Video) Paper is Jammed in the Paper Tray
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 7Lines across the page
- 8Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 9Self-Diagnostic
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11My Brother machine could not be found over the network when I installed drivers on my computer.
- 12The printer status is Offline or Paused.
- 13Install the Brother Mobile Connect application (for mobile device)
- 14(Video) Paper is Jammed in the 2-sided Tray
- 15The scanning speed is slow when scanning from my machine. (Windows)
- 16I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 17I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 18What driver package format is supported by my Linux distribution?
- 19I cannot print on a wireless (Wi-Fi) network (Windows)
- 20After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 21(Video) Set up your Brother machine
- 22(Video) Load an Envelope (Manual Feed Slot)
- 23What is the default password for my BRAdmin or Web Based Management?
- 24Toner Low or Prepare New Toner Cartridge
- 25Drum End Soon
- 26Toner specks
- 27What is the recommended paper?
- 28Add your Brother machine with AirPrint (macOS)
- 29I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 30Check the remaining ink or toner level (Linux)
- 31(Video) Paper is Jammed in the Output Paper Tray
- 32Set Telephone Line Compatibility for Interference and VoIP Systems
- 33Delete print jobs from the print queue.
- 34How to identify your Operating System (OS).
- 35Cannot Scan ##
- 36Out of Memory
- 37Can I use non-Brother or third party supplies with the Brother machine?
- 38I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 39Change the brscan5 scan settings using XSane (Linux)
- 40The downloaded driver's name is different from my machine's name. (Linux)
- 41I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 42I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 43In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 44What is the default password for my Brother machine?
- 45I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 46Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 47I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 48I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 49Can I send a print job to multiple machine email addresses using Email Print?
- 50Export an address book and import it to another machine