FAQs & Troubleshooting
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262 Results
- 1(Video) Load A4/Letter paper
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Replace Drum
- 6(Video) Replace Toner
- 7Load paper in the paper tray
- 8(Video) Connect telephone line and power cords
- 9Document Jam (With Video Instructions)
- 10Jam Inside (With Video Instructions)
- 11Curled or wavy
- 12Image skewed
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14(Video) Unpack your Brother machine
- 15Jam Tray (With Video Instructions)
- 16Wrinkles or creases
- 17I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 18My Brother machine could not be found over the network when I installed drivers on my PC.
- 19Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 20What is Brother iPrint&Scan?
- 21Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 22Jam Rear (With Video Instructions)
- 23Turn the Toner Save Mode on or off.
- 24I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 25(Video) Load an Envelope (Manual Feed Slot)
- 26Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 27Can I print from or scan to Android™ Smartphone?
- 28When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 29Black toner marks across the page
- 30Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 31I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 32I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 33Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 34Ghost
- 35When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 36The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 37Easy Scan to E-mail
- 38When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 39I cannot find some option in the Printing preferences. (For Windows)
- 40The printer status is Offline or Paused.
- 41Jam 2-sided
- 42I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 43What driver package format is supported by my Linux distribution?
- 44Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 45The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 46Smudges on printed pages (Poor fixing)
- 47White spots or black spots at 94 mm (3.7 in.) intervals
- 48White lines down the page
- 49White lines across the page
- 50Black lines down the page