FAQs & Troubleshooting
![]() |
Popular |
262 Results
- 1(Video) Load A4/Letter paper
- 2Replace Drum
- 3(Video) Replace Toner
- 4Jam Tray (With Video Instructions)
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6What is Brother iPrint&Scan?
- 7Curled or wavy
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 10Add your Brother machine with AirPrint (macOS)
- 11Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 12Jam Inside (With Video Instructions)
- 13Toner Low or Prepare New Toner Cartridge
- 14Ghost
- 15When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 16When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 17Jam Rear (With Video Instructions)
- 18Wrinkles or creases
- 19Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 20Connect your Brother machine to your mobile device via a wireless router or access point.
- 21Easy Scan to E-mail
- 22The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 23The printer status is Offline or Paused.
- 24When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 25Scan multiple pages into one file instead of each scan being saved as a separate file.
- 26What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 27Jam 2-sided
- 28I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 29I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 30I cannot print using my Brother machine on a wireless network (Mac)
- 31I cannot find some option in the Printing preferences. (For Windows)
- 32The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 33What is AirPrint?
- 34What is Brother Web Connect?
- 35Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 36What is Toner Continue Mode?
- 37What is the recommended paper?
- 38I cannot install Brother drivers on Debian 10 or later (Linux)
- 39When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 40(Video) Connect telephone line and power cords
- 41Smudges on printed pages (Poor fixing)
- 42Check the remaining ink or toner level (Linux)
- 43(Video) Update the Driver or Firmware for your Brother machine
- 44Set up your Brother machine on a wireless network.
- 45Load paper in the paper tray
- 46The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 47Can I print from or scan to Android™ Smartphone?
- 48Size Error DX or Size Error 2-sided
- 49Manual Feed
- 50Scan a document in Windows 8 and Windows 10.