FAQs & Troubleshooting
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252 Results
- 1(Video) Replace Toner
- 2Replace Drum
- 3When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 4Jam Rear (With Video Instructions)
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7Jam Inside (With Video Instructions)
- 8(Video) Load an Envelope (Manual Feed Slot)
- 9Jam Tray (With Video Instructions)
- 10Reset the network settings to the factory default
- 11Black lines down the page
- 12I cannot print on a wireless (Wi-Fi) network (Windows)
- 13My Brother machine could not be found over the network when I installed drivers on my PC.
- 14Add your Brother machine with AirPrint (macOS)
- 15I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 16Load paper in the paper tray
- 17Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 18Can I print from or scan to Android™ Smartphone?
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20Image skewed
- 21Enable the Brother machine's network interface.
- 22(Video) Load A4/Letter paper
- 23I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 24Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 25White lines down the page
- 26Turn the Toner Save Mode on or off.
- 27Hollow print
- 28"Offline" appears on the Status Monitor.
- 29When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 30I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 31Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 32Curled or wavy
- 33Print on envelopes, labels, or thick paper from the manual feed slot.
- 34The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 35The printer status is Offline or Paused.
- 36Smudges on printed pages (Poor fixing)
- 37White spots or black spots at 94 mm (3.7 in.) intervals
- 38Jam 2-sided
- 39Faint
- 40How to identify your Operating System (OS).
- 41Print both sides of paper or a booklet automatically
- 42I cannot find some options in the Print dialog box (macOS 11 or later)
- 43What driver package format is supported by my Linux distribution?
- 44(Video) Unpack your Brother machine
- 45(Video) Connect telephone line and power cords
- 46Scan from the Brother iPrint&Scan application using Windows Phone.
- 47Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 48The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 49What is Toner Continue Mode?
- 50The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.