FAQs & Troubleshooting
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252 Results
- 1Jam Rear (With Video Instructions)
- 2Replace Drum
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 6(Video) Replace Toner
- 7(Video) Load an Envelope (Manual Feed Slot)
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9Can I print from or scan to Android™ Smartphone?
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Jam Inside (With Video Instructions)
- 12Jam Tray (With Video Instructions)
- 13Black lines down the page
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15Load paper in the paper tray
- 16Curled or wavy
- 17The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 18The printer status is Offline or Paused.
- 19Smudges on printed pages (Poor fixing)
- 20White spots or black spots at 94 mm (3.7 in.) intervals
- 21Faint
- 22Turn the Toner Save Mode on or off.
- 23Hollow print
- 24Add your Brother machine with AirPrint (macOS)
- 25"Offline" appears on the Status Monitor.
- 26I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 27Print on envelopes, labels, or thick paper from the manual feed slot.
- 28My Brother machine could not be found over the network when I installed drivers on my PC.
- 29Scan from the Brother iPrint&Scan application using Windows Phone.
- 30Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 31The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 32Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 33I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 34Black toner marks across the page
- 35Gray background
- 36I cannot find some options in the Print dialog box (macOS 11 or later)
- 37I cannot print on a wireless (Wi-Fi) network (Windows)
- 38Enable the Brother machine's network interface.
- 39What is Toner Continue Mode?
- 40Print both sides of paper or a booklet automatically
- 41Reset the network settings to the factory default
- 42What driver package format is supported by my Linux distribution?
- 43(Video) Unpack your Brother machine
- 44When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 45I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 46Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 47Toner specks
- 48Lines across the page
- 49White lines across the page
- 50Ghost