FAQs & Troubleshooting
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343 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2(Video) Install the ink cartridges
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Can I print from or scan to Android™ Smartphone?
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9I still receive the error message "Paper Jam" after I removed the jammed paper.
- 10Load envelopes
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 13(Video) Load envelopes
- 14(Video) Load photo paper
- 15What is Brother iPrint&Scan?
- 16I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 17(Video) Load plain Letter/A4 paper
- 18Load paper in the paper tray
- 19Change the printer driver settings (Windows/macOS)
- 20I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 21Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 22(Video Library) Setup your product
- 23A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 24Print a web page from iPrint&Scan when using an Android™ mobile device.
- 25Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 26The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 27Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 28The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 29Store a Speed Dial number from my Brother machine's Caller ID History.
- 30When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 31(Video) 2-sided copying (1-sided to 2-sided)
- 32The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 33My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 34What driver package format is supported by my Linux distribution?
- 35Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 36When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 37Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 38How do I know which side up my photo paper should be in the tray?
- 39The printer status is Offline or Paused.
- 40I cannot print using my Brother machine on a wireless network (Windows)
- 41Easy Scan to E-mail
- 42When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 43I cannot find some option in the Printing preferences. (For Windows)
- 44Download a file from the "Downloads" section and save it to Windows 8 computer.
- 45Printing/ Scanning with a mobile device
- 46How to identify your Operating System (OS).
- 47Select Receive mode.
- 48My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 49Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 50When I print or copy a document with fast mode, the printing is shifted too high on the paper.