FAQs & Troubleshooting
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- 1Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Load Paper in the Multi-purpose Tray (MP Tray)
- 5My Brother machine could not be found over the network when I installed drivers on my computer.
- 6Print as a Poster (Windows®)
- 7Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 8Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 9(Video) Load A4/Letter paper
- 10A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 11The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 12The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 13My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 14One or more of my colors are not printing (blank).
- 15The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 16What is Brother Web Connect?
- 17Check the Print Alignment from Your Brother Machine
- 18Install Starter Ink
- 19(Video) Update the Driver or Firmware for your Brother machine
- 20Load Documents on the Scanner Glass
- 21Export the Certificate and Private Key
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23Set Fax Preview to On.
- 24Protect your Brother machine against unauthorised access over the network
- 25(Video) Install Ink Cartridges
- 26I cannot find some option in the Printing preferences. (For Windows)
- 27I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 28I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 29Set Your Station ID
- 30I cannot find some options in the Print dialog box (macOS 11 or later)
- 31Correct the Paper Feed to Clear Vertical Lines
- 32Check the Print Quality
- 33Load A4, Letter, or Executive Size Paper in Paper Tray #1 / Paper Tray #2
- 34Import a Certificate and Private Key
- 35Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Macintosh)
- 36(Video) Load A3/Ledger paper
- 37(Video) Unpack your Brother machine
- 38Install the starter ink cartridges
- 39Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 40I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 41Printing/ Scanning with a mobile device
- 42Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 43Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 44Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 45High Temperature
- 46Change the printer driver settings (Windows/macOS)
- 47The printer status is Offline or Paused.
- 48Cover is Open
- 49Paper is Jammed in the Back of the Machine
- 50I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)