FAQs & Troubleshooting
![]() |
Popular |
340 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Paper Size Mismatch
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4My Brother machine could not be found over the network when I installed drivers on my computer.
- 5(Video) Load A4/Letter paper
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 9Paper Tray #1 not detected/ Paper Tray #2 not detected
- 10(Video) Install Ink Cartridges
- 11I cannot print on a wireless (Wi-Fi) network (Windows)
- 12(Video) Load A3/Ledger paper
- 13Easy Scan to E-mail
- 14The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 15My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 16Ink Low
- 17Replace Ink
- 18Out of Memory
- 19I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 20I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 21One or more of my colors are not printing (blank).
- 22Paper Jam
- 23I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 24(Video) Update the Driver or Firmware for your Brother machine
- 25Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 26Check the Print Quality
- 27Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 28When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 29How to identify your Operating System (OS).
- 30Unable to Print XX
- 31The printer status is Offline or Paused.
- 32No Paper / No Paper Fed
- 33Use voice mail on the same line as my Brother machine.
- 34Where is the USB/Ethernet port on the machine?
- 35Clean the Print Head from Your Brother Machine
- 36Add your Brother machine with AirPrint (macOS)
- 37Reset the Network Settings to Factory Default
- 38Correct the Paper Feed to Clear Vertical Lines
- 39The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 40After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 41A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 42Document Jam
- 43"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 44Sleep
- 45Download a file from the "Downloads" section and save it to Windows 8 computer.
- 46I still receive the error message "Paper Jam" after I removed the jammed paper.
- 47Unable to Scan / Scan Unable
- 48Discover the MAC address of the Brother network card
- 49The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 50I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)