FAQs & Troubleshooting
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139 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2My Brother machine could not be found over the network when I installed drivers on my computer.
- 3Change the Print Options to Improve Your Print Results
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5Telephone Line Interference/VoIP.
- 6Set up your Brother machine on a wireless network (Windows/macOS)
- 7Enable the Brother machine's network interface.
- 8Print using only the black ink cartridge when the Color cartridges have run out.
- 9Check the firmware version.
- 10What is the default password for my Brother machine?
- 11How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 12No Paper / No Paper Fed/ No Paper Fed [Tray 1/2/3]
- 13When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 14Check the Print Quality
- 15One or more of my colors are not printing (blank).
- 16Add your Brother machine with AirPrint (macOS)
- 17Access Web Based Management
- 18Cannot Detect Ink Volume
- 19Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 20What is the default password for my BRAdmin or Web Based Management?
- 21Improve poor print quality.
- 22Send a fax using PC-FAX with LPD/LPRng (Linux)
- 23I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 24Check the Print Alignment from Your Brother Machine
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26I cannot find some option in the Printing preferences. (For Windows)
- 27Download a file from the "Downloads" section and save it to Windows 8 computer.
- 28Paper Tray not detected / Paper Tray 1/2/3 not detected / Paper Tray #1/2/3 not detected
- 29The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 30How to identify your Operating System (OS).
- 31The printer status is Offline or Paused.
- 32Ink Low
- 33The scanning speed is slow when scanning from my machine. (Windows)
- 34Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 35Document is Jammed inside the ADF Unit
- 36Important points you need to confirm before configuring your Brother machine for a wireless network.
- 37I am experiencing issues sending a fax.
- 38I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 39I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 40I cannot connect my machine to a Windows 11 computer via USB.
- 41A security warning appears when accessing Web Based Management via HTTPS.
- 42Configure and use PC-FAX (CUPS) (Linux)
- 43The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 44Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 45I cannot print on a wireless (Wi-Fi) network (Mac)
- 46Document is Jammed in the Top of the ADF Unit
- 47Install the Brother Mobile Connect application (for mobile device)
- 48What is the Network Shared printing?
- 49Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 50I cannot print from my computer via USB.