FAQs & Troubleshooting
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137 Results
- 1Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 2What is the default password for my BRAdmin or Web Based Management?
- 3Install Starter Ink
- 4Document Jam
- 5Replace Ink
- 6Set up your Brother machine on a wireless network (Windows/macOS)
- 7What is the default password for my Brother machine?
- 8I cannot print using my Brother machine on a wired network (Windows/macOS)
- 9How to identify your Operating System (OS).
- 10I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 11Cannot Detect
- 12Printer Jam or Paper Jam
- 13I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 14I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 15When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 16Wireless setup is requesting a WPS PIN to complete the setup
- 17Telephone Line Interference/VoIP.
- 18Install the Brother Mobile Connect application (for mobile device)
- 19Paper Tray not detected / Paper Tray 1/2/3 not detected / Paper Tray #1/2/3 not detected
- 20What driver package format is supported by my Linux distribution?
- 21Change the Print Options to Improve Your Print Results
- 22Check the Print Quality
- 23(Video) Set up your Brother machine
- 24The printer status is Offline or Paused.
- 25Why doesn't my Brother machine have a dial tone?
- 26Verify if the Brother machine has a dial tone.
- 27One or more of my colors are not printing (blank).
- 28I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 29I cannot print full-page photos or images using Email Print.
- 30I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 31I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 32Export an address book and import it to another machine
- 33Cannot print after a Windows 10 update (June 2020)
- 34The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 35Command List of brscan. (Linux)
- 36I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 37Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 38I cannot print on a wireless (Wi-Fi) network (Windows)
- 39Load Documents in the Automatic Document Feeder (ADF)
- 40Wrong Ink Cartridge
- 41When I update the firmware, my machine's screen shows vertical bar or its LEDs indicate an error.
- 42I cannot save a file downloaded from the Brother support website (For Windows)
- 43Sleep
- 44Delete print jobs from the print queue.
- 45Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 46Cannot Print XX or Print Unable XX
- 47Paper Size Mismatch
- 48Cover is Open
- 49Paper is Jammed in the Back of the Machine
- 50I am experiencing issues sending a fax.