FAQs & Troubleshooting
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335 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Replace Ink
- 6Where is the USB/Ethernet port on the machine?
- 7Load A3, Ledger, or Legal Size Paper in Paper Tray #1 / Paper Tray #2
- 8Setup a Brother machine on a wireless (Wi-Fi) network.
- 9(Video) Load A4/Letter paper
- 10Paper Tray #1 not detected/ Paper Tray #2 not detected
- 11Print using only the black ink cartridge when the Color cartridges have run out.
- 12The printer status is Offline or Paused.
- 13What driver package format is supported by my Linux distribution?
- 14Check the Print Quality
- 15Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 16Paper Jam
- 17Send an Email with User Authentication
- 18When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 19Install Starter Ink
- 20Correct the Paper Feed to Clear Vertical Lines
- 21Load Envelopes in Paper Tray #1
- 22Load A4, Letter, or Executive Size Paper in Paper Tray #1 / Paper Tray #2
- 23(Video) Install Ink Cartridges
- 24Printing/ Scanning with a mobile device
- 25Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 26Load Photo Paper in Paper Tray #1
- 27Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 28High Temperature
- 29My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 30When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 31Store Incoming Faxes in the Machine's Memory
- 32Clean the Paper Pick-up Rollers
- 33Add your Brother machine with AirPrint (macOS)
- 34How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 35Copy in Ink Save Mode
- 36Export the Certificate and Private Key
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38Install the starter ink cartridges
- 39Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 40Combine multiple scanned documents into a single file with PaperPort™
- 41Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 42Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 43Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 44Unable to Scan / Scan Unable
- 45Out of Memory
- 46Improve poor print quality.
- 47Check the Print Alignment from Your Brother Machine
- 48Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Macintosh)
- 49A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 50The scanning speed is slow when scanning from my machine. (Windows)