FAQs & Troubleshooting
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381 Results
- 1When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 4Load A3 or ledger paper and program my Brother machine to print on it.
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6How do I load paper?
- 7I cannot print using my Brother machine on a wireless network (Mac)
- 8I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 9I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 10The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 11Paper Jam
- 12Replace Ink
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 15What is Brother iPrint&Scan?
- 16Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 17How to identify your Operating System (OS).
- 18Discover the MAC address of the Brother network card
- 19Can I print from or scan to Android™ Smartphone?
- 20Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 21Cannot print after a Windows 10 update (June 2020)
- 22I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 23I cannot find some option in the Printing preferences. (For Windows)
- 24Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 25Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 26Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 27Loading paper in the manual feed slot.
- 28I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 29Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 30How can I store a One Touch or Speed Dial number from my Brother machine's Caller ID History?
- 31Change the number of times my Brother machine rings before it answers.
- 32Unable to Print XX
- 33Cover is Open
- 34How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 35One or more of my colors are not printing (blank).
- 36Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 37When I print, the pages are smudged with ink.
- 38I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 39What is the recommended paper?
- 40To install the printer driver easily using a tool. (Linux)
- 41Send a fax
- 42I can print but cannot scan via network. (For Windows)
- 43Wireless setup is requesting a WPS PIN to complete the setup
- 44Scan a document using Brother iPrint&Scan. (macOS only)
- 45I cannot print using my Brother machine on a wireless network (Windows)
- 46"Offline" appears on the Status Monitor.
- 47I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 48I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 49Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 50Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.