FAQs & Troubleshooting
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- 1(Video) Load plain Letter/A4 paper
- 2I still receive the error message "Paper Jam" after I removed the jammed paper.
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4Paper Jam
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8Load paper in the paper tray
- 9Can I print from or scan to Android™ Smartphone?
- 10When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 11The scanner cover support has come off. (With Video Instructions)
- 12Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 13Document Jam
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 16(Video) Load envelopes
- 17When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 18After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 19Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 20Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 21The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 22Configure a cover page for PC-FAX.
- 23What is the recommended paper?
- 24The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 25The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 26How do I know which side up my photo paper should be in the tray?
- 27The printer status is Offline or Paused.
- 28Add your Brother machine with AirPrint (macOS)
- 29I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 30I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 31What driver package format is supported by my Linux distribution?
- 32Cannot print after a Windows 10 update (June 2020)
- 33Connect your Brother machine to your mobile device via a wireless router or access point.
- 34Protect your Brother machine against unauthorised access over the network
- 35(Video) Install the ink cartridges
- 36Install the ink cartridges
- 37What is Brother iPrint&Scan?
- 38Load envelopes
- 39I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 40Easy Scan to E-mail
- 41(Video) 2-sided copying (1-sided to 2-sided)
- 42Download a file from the "Downloads" section and save it to Windows 8 computer.
- 43Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
- 44Wrong Paper
- 45I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 46Forward a fax to another fax machine when my machine has a mechanical problem.
- 47Improve poor print quality.
- 48(Video Library) Setup your product
- 49Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 50Install Starter Ink