FAQs & Troubleshooting
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141 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4Paper Tray not detected / Paper Tray 1/2/3 not detected / Paper Tray #1/2/3 not detected
- 5The printer status is Offline or Paused.
- 6What driver package format is supported by my Linux distribution?
- 7Set up your Brother machine on a wireless network (Windows/macOS)
- 8What is the default password for my BRAdmin or Web Based Management?
- 9Paper Size Mismatch
- 10I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 11How to identify your Operating System (OS).
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13My Brother machine could not be found over the network when I installed drivers on my computer.
- 14(Video) Set up your Brother machine
- 15One or more of my colors are not printing (blank).
- 16I cannot print on a wireless (Wi-Fi) network (Mac)
- 17Check the Print Quality
- 18Install Starter Ink
- 19What is the recommended paper?
- 20Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 21(Video) Print a long paper
- 22Download a file from the "Downloads" section and save it to Windows 8 computer.
- 23Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 24Check the Print Alignment from Your Brother Machine
- 25Print using only the black ink cartridge when the Color cartridges have run out.
- 26Replace Ink
- 27I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 28When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 29Telephone Line Interference/VoIP.
- 30Cannot Scan XX or Unable to Scan XX
- 31Cannot Print XX or Print Unable XX
- 32Cover is Open
- 33I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 34What is the default password for my Brother machine?
- 35Add your Brother machine with AirPrint (macOS)
- 36I cannot print using my Brother machine on a wired network (Windows/macOS)
- 37Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 38Load Documents in the Automatic Document Feeder (ADF)
- 39Access Web Based Management
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41Delete print jobs from the print queue.
- 42Change the printer driver settings (Windows)
- 43I cannot scan via network.
- 44Printer Jam or Paper Jam
- 45Improve poor print quality.
- 46Print the Network Configuration Report
- 47Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 48Firewall port requirements of the Scan Key Tool (Linux)
- 49Update the Driver or Firmware for your Brother machine
- 50I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)