FAQs & Troubleshooting
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343 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2(Video) Load A3/Ledger paper
- 3(Video) Load A4/Letter paper
- 4Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 5(Video) Unpack your Brother machine
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7(Video) Update the Driver or Firmware for your Brother machine
- 8Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 9Install Starter Ink
- 10Clean the Paper Pick-up Rollers for Paper Tray #2
- 11Document Jam
- 12I cannot open the scanned file from Scan to FTP.
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 14Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 15Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 16I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 17What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 18Cover is Open
- 19What driver package format is supported by my Linux distribution?
- 20I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 21"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 22Wrong Ink Cartridge
- 23Set the Date and Time Using Web Based Management
- 24Turn Off Memory Receive
- 25(Video) Install Ink Cartridges
- 26Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 27Wrong Tray Setting or Wrong Tray Settings
- 28Discover the MAC address of the Brother network card
- 29I am sharing my Brother machine. I can print but cannot scan.
- 30Print using only the black ink cartridge when the Color cartridges have run out.
- 31Can third party ink be used to refill the ink cartridges?
- 32I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 33Copy an ID Card
- 34What is the default password for my Brother machine?
- 35I cannot find some options in the Print dialog box (macOS 11 or later)
- 36I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 37Wireless setup is requesting a WPS PIN to complete the setup
- 38Updating my machine's firmware using the "Firmware Update" menu or Brother iPrint&Scan results in an error.
- 39Check the Print Quality
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 42How can I use my NFC-enabled Android™ device with the Brother NFC-enabled machine?
- 43Combine multiple scanned documents into a single file with PaperPort™
- 44Printing/ Scanning with a mobile device
- 45Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 46Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 47I cannot make borderless prints.
- 48Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 49Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 50The printer status is Offline or Paused.