FAQs & Troubleshooting
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284 Results
- 1(Video) Load A4/Letter paper
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3(Video) Load A3/Ledger paper (Tray1)
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 7Connect your Brother machine to your mobile device via a wireless router or access point.
- 8Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 9(Video) Install Ink Cartridges
- 10What is Brother iPrint&Scan?
- 11The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 12My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 13Print using only the black ink cartridge when the Color cartridges have run out.
- 14I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 15(Video) Load paper (A4>Tray #1 / A3>Tray #2)
- 16My Brother machine could not be found over the network when I installed drivers on my PC.
- 17(Video) Unpack your Brother machine
- 18The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 19Unable to Print XX or Unable to Initialize XX (With Video Instructions)
- 20Copy on Both Sides of the Paper (1-sided to 2-sided)
- 21One or more of my colors are not printing (blank).
- 22Replace Ink
- 23Clear wide, faded, horizontal lines(banding) appearing on printed documents.
- 24I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 25I cannot print using my Brother machine on a wireless network (Mac)
- 26Loading paper (A4 > Tray #1 / A3 > Tray #2)
- 27Load paper in the paper tray
- 28Scan from the Brother iPrint&Scan application using Windows Phone.
- 29Combine multiple scanned documents into a single file with PaperPort™
- 30Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 31Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 32Wrong Tray Setting or Wrong Tray Settings
- 33Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 34Ink Low
- 35Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 36No Paper Fed
- 37Document Jam (With Video Instructions)
- 38The message "ERROR" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 39My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 40To install the printer driver easily using a tool. (Linux)
- 41After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 42A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 43Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 44Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 45Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 46Install Starter Ink
- 47The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 48Why doesn't my Brother machine have a dial tone?
- 49When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colors do not match the colors in the original photo. What should I do?
- 50Use voice mail on the same line as my Brother machine.