FAQs & Troubleshooting
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140 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3My Brother machine could not be found over the network when I installed drivers on my computer.
- 4Telephone Line Interference/VoIP.
- 5Printer Jam or Paper Jam
- 6The printer status is Offline or Paused.
- 7Document Jam
- 8I cannot print on a wireless (Wi-Fi) network (Mac)
- 9What is the default password for my BRAdmin or Web Based Management?
- 10Paper Tray not detected / Paper Tray 1/2/3 not detected / Paper Tray #1/2/3 not detected
- 11No Paper / No Paper Fed/ No Paper Fed [Tray 1/2/3]
- 12I cannot print on a wireless (Wi-Fi) network (Windows)
- 13Check the Print Quality
- 14Install the Brother Mobile Connect application (for mobile device)
- 15Paper Size Mismatch
- 16I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 17I cannot print full-page photos or images using Email Print.
- 18I cannot print using my Brother machine on a wired network (Windows/macOS)
- 19Check the Print Alignment from Your Brother Machine
- 20Load Documents in the Automatic Document Feeder (ADF)
- 21Enable the Brother machine's network interface.
- 22(Video) Set up your Brother machine
- 23Install Starter Ink
- 24Print using only the black ink cartridge when the Color cartridges have run out.
- 25I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 26Cannot Detect Ink Volume
- 27How to identify your Operating System (OS).
- 28Ink Low
- 29Export an address book and import it to another machine
- 30Access Web Based Management
- 31Sleep
- 32Cannot print after a Windows 10 update (June 2020)
- 33Set up your Brother machine on a wireless network (Windows/macOS)
- 34Wrong Ink Cartridge
- 35Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 36Cannot Scan XX or Unable to Scan XX
- 37One or more of my colors are not printing (blank).
- 38Improve poor print quality.
- 39Reset the Network Settings to Factory Default
- 40Print the Network Configuration Report
- 41Document is Jammed in the Top of the ADF Unit
- 42(Video) Print a long paper
- 43Add your Brother machine with AirPrint (macOS)
- 44Check the remaining ink or toner level (Linux)
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 47What driver package format is supported by my Linux distribution?
- 48Change the Print Options to Improve Your Print Results
- 49The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 50Replace Ink