FAQs & Troubleshooting
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331 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2Replace Ink
- 3(Video) Load A3/Ledger paper
- 4Cannot Detect
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6The printer status is Offline or Paused.
- 7Setup a Brother machine on a wireless (Wi-Fi) network.
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9(Video) Unpack your Brother machine
- 10What driver package format is supported by my Linux distribution?
- 11I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 12Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 13(Video) Load A4/Letter paper
- 14I cannot find some options in the Print dialog box (macOS 11 or later)
- 15Paper Size Mismatch
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17(Video) Install Ink Cartridges
- 18Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 19The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 20Unable to Print XX
- 21Add your Brother machine with AirPrint (macOS)
- 22I cannot print on a wireless (Wi-Fi) network (Windows)
- 23Change the Print Setting Options When Having Printing Problems
- 24Check the Print Quality
- 25My Brother machine could not be found over the network when I installed drivers on my computer.
- 26When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 27When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 28No Paper / No Paper Fed
- 29Paper Jam
- 30I cannot print using my Brother machine on a wireless network (Mac)
- 31Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 32How to identify your Operating System (OS).
- 33Unable to Scan / Scan Unable
- 34Where is the USB/Ethernet port on the machine?
- 35Correct the Paper Feed to Clear Vertical Lines
- 36Check the Print Alignment from Your Brother Machine
- 37(Video) Set up your Brother machine
- 38(Video) Connect telephone line and power cords
- 39Install Starter Ink
- 40About Envelopes
- 41Wrong Ink Cartridge
- 42Easy Scan to E-mail
- 43"Offline" appears on the Status Monitor.
- 44Paper Tray #1 not detected/ Paper Tray #2 not detected
- 45Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 46Clean the Paper Pick-up Rollers
- 47I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 48I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 49I cannot save a file downloaded from the Brother support website (For Windows)
- 50Sleep