FAQs & Troubleshooting
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136 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2Set up your Brother machine on a wireless network (Windows/macOS)
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Replace Ink
- 5How to identify your Operating System (OS).
- 6My Brother machine could not be found over the network when I installed drivers on my computer.
- 7(Video) Set up your Brother machine
- 8What is the default password for my BRAdmin or Web Based Management?
- 9Printer Jam or Paper Jam
- 10Load Documents in the Automatic Document Feeder (ADF)
- 11Ink Low
- 12Check the Print Quality
- 13When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 14Telephone Line Interference/VoIP.
- 15I cannot print on a wireless (Wi-Fi) network (Windows)
- 16Paper Tray not detected / Paper Tray 1/2/3 not detected / Paper Tray #1/2/3 not detected
- 17Cannot Scan XX or Unable to Scan XX
- 18Paper Size Mismatch
- 19Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 20I cannot print full-page photos or images using Email Print.
- 21Update the Driver or Firmware for your Brother machine
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23Change the printer driver settings (Windows)
- 24The printer status is Offline or Paused.
- 25Document Jam
- 26What is the recommended paper?
- 27Print the Network Configuration Report
- 28When I update the firmware, my machine's screen shows vertical bar or its LEDs indicate an error.
- 29I cannot connect my machine to a Windows 11 computer via USB.
- 30A security warning appears when accessing Web Based Management via HTTPS.
- 31Add your Brother machine with AirPrint (macOS)
- 32I get a TS error when trying to print on a wireless network.
- 33Install the Brother Mobile Connect application (for mobile device)
- 34Delete print jobs from the print queue.
- 35Cannot Detect Ink Volume
- 36Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 37Discover the MAC address of the Brother network card
- 38Reset the Network Settings to Factory Default
- 39The driver installation finished successfully but I cannot print. (Linux)
- 40I installed scan-key-tool, but it does not work. (Linux)
- 41Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 42Remove Paper Scraps
- 43The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 44I cannot scan via network.
- 45What is the default password for my Brother machine?
- 46I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 47Change the brscan5 scan settings using XSane (Linux)
- 48Where can I download Brother iPrint&Scan application for Mac?
- 49Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 50How do I use Mopria™ Print Service (MPS) with my Brother machine?