FAQs & Troubleshooting
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335 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2Replace Ink
- 3Setup a Brother machine on a wireless (Wi-Fi) network.
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Paper Tray #1 not detected/ Paper Tray #2 not detected
- 6My Brother machine could not be found over the network when I installed drivers on my computer.
- 7Change the Print Setting Options When Having Printing Problems
- 8(Video) Load A3/Ledger paper
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10Correct the Paper Feed to Clear Vertical Lines
- 11After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 12No Paper / No Paper Fed
- 13Document Jam
- 14Where is the USB/Ethernet port on the machine?
- 15Check the Print Quality
- 16(Video) Load and print an Envelope (Manual Feed Slot)
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18What is Brother iPrint&Scan?
- 19Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 20Scan multiple pages into one file instead of each scan being saved as a separate file.
- 21Load Envelopes in Paper Tray #1
- 22Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac)
- 23(Video) Load A4/Letter paper
- 24One or more of my colors are not printing (blank).
- 25Paper Jam
- 26How to identify your Operating System (OS).
- 27Ink Low
- 28I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 29What driver package format is supported by my Linux distribution?
- 30About Envelopes
- 31Confirm that a FAX I sent was received correctly.
- 32Reset the Network Settings to Factory Default
- 33"Offline" appears on the Status Monitor.
- 34I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 35My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 36Add your Brother machine with AirPrint (macOS)
- 37I cannot print on a wireless (Wi-Fi) network (Windows)
- 38I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 39Easy Scan to E-mail
- 40Print as a Poster (Windows)
- 41Sleep
- 42(Video) Install Ink Cartridges
- 43Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 44Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 45The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 46The printer status is Offline or Paused.
- 47My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 48When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 49What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 50Load A3, Ledger, or Legal Size Paper in Paper Tray #1 / Paper Tray #2