FAQs & Troubleshooting
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329 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2Replace Ink
- 3(Video) Load A3/Ledger paper
- 4Paper Tray #1 not detected/ Paper Tray #2 not detected
- 5(Video) Load A4/Letter paper
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7I cannot print on a wireless (Wi-Fi) network (Windows)
- 8(Video) Install Ink Cartridges
- 9What is Brother iPrint&Scan?
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11No Paper / No Paper Fed
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13My Brother machine could not be found over the network when I installed drivers on my computer.
- 14Setup a Brother machine on a wireless (Wi-Fi) network.
- 15(Video) Connect telephone line and power cords
- 16How to identify your Operating System (OS).
- 17Improve poor print quality.
- 18What driver package format is supported by my Linux distribution?
- 19Check the Print Quality
- 20Easy Scan to E-mail
- 21Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 22The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 23"Offline" appears on the Status Monitor.
- 24Cannot print after a Windows 10 update (June 2020)
- 25What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 26I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 27My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 28Ink Low
- 29Scan multiple pages into one file instead of each scan being saved as a separate file.
- 30Set up your Brother machine on a wireless network.
- 31(Video) Unpack your Brother machine
- 32When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 33Document Jam
- 34Load Documents in the Automatic Document Feeder (ADF)
- 35I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 36Delete print jobs from the print queue.
- 37Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 38Cannot Detect
- 39I cannot open the scanned file from Scan to FTP.
- 40Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 43Load Paper in the Manual Feed Slot
- 44Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 45Confirm that a FAX I sent was received correctly.
- 46I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 47Load A4, Letter, or Executive Size Paper in Paper Tray #1 / Paper Tray #2
- 48Install a Certificate on Your Brother Machine
- 49Sleep
- 50Enable the Brother machine's network interface.