FAQs & Troubleshooting
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302 Results
- 1Paper Jam
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 6I still receive the error message "Paper Jam" after I removed the jammed paper.
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8The printer status is Offline or Paused.
- 9When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 10When I print, the pages are smudged with ink.
- 11No Paper Fed
- 12Replace Ink
- 13I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 14The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 15Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 16Easy Scan to E-mail
- 17Ink Low
- 18Install Starter Ink
- 19The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 20Print using only the black ink cartridge when the Color cartridges have run out.
- 21Connect your Brother machine to your mobile device via a wireless router or access point.
- 22Printing/ Scanning with a mobile device
- 23When I print photos, the color quality is not good.
- 24One or more of my colors are not printing (blank).
- 25Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 26Set up your Brother machine on a wireless network.
- 27When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 28I can print but cannot scan via network. (For Windows)
- 29I cannot print using my Brother machine on a wireless network (Windows)
- 30When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 31What is Brother iPrint&Scan?
- 32Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 33Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 34Ink Absorber Full
- 35My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 36I cannot print using my Brother machine on a wireless network (Mac)
- 37Forward a fax to another fax machine when my machine has a mechanical problem.
- 38Document Jam
- 39Choose receive mode.
- 40Scan multiple pages into one file instead of each scan being saved as a separate file.
- 41Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 42Wrong Paper Size
- 43What is Distinctive Ring and how do I program it?
- 44Why doesn't the machine answer when receiving a call?
- 45How to identify your Operating System (OS).
- 46Configure a cover page for PC-FAX.
- 47Store a Speed Dial number from my Brother machine's Caller ID History.
- 48How do I know which side up my photo paper should be in the tray?
- 49Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 50Can I transfer faxes to the PC when my machine has a mechanical problem?
