FAQs & Troubleshooting
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322 Results
- 1Cover is Open
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3What is Brother iPrint&Scan?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7The printer status is Offline or Paused.
- 8Can I use AirPrint with my Brother machine?
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 11The edge of glossy paper is smudged.
- 12One or more of my colors are not printing (blank). What can I do?
- 13I cannot print using my Brother machine on a wireless network (Windows)
- 14Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 15When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 16Set up your Brother machine on a wireless network.
- 17Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 18I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 19Can I use voice mail on the same line as my Brother machine?
- 20I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 21Load paper in the paper tray
- 22Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 23Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 24When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 25Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 26Can I print from or scan to Android™ Smartphone?
- 27I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29Wireless setup is requesting a WPS PIN to complete the setup
- 30I cannot print using my Brother machine on a wireless network (Mac)
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 33Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 34Print a web page from iPrint&Scan when using an Android™ mobile device.
- 35How to identify your Operating System (OS).
- 36Change the printer driver settings (Windows/macOS)
- 37Make my copied images lighter or darker.
- 38I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 39Can third party ink be used to refill the ink cartridges?
- 40What is Distinctive Ring and how do I program it?
- 41Replace Ink
- 42When I print images, the quality is not good (Linux)
- 43Enable the Brother machine's network interface.
- 44I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 45Improve poor print quality.
- 46I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 47I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 48Cannot print after a Windows 10 update (June 2020)
- 49My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 50Can I use my Brother printer with a 64 bit Linux distribution? (Linux)