FAQs & Troubleshooting
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322 Results
- 1Cover is Open
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Can I use AirPrint with my Brother machine?
- 4Scan and save a document in PDF format (Scan to File)
- 5How do I know which side up my photo paper should be in the tray?
- 6I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 7I cannot find some option in the Printing preferences. (For Windows)
- 8Can I print from or scan to Android™ Smartphone?
- 9Can third party ink be used to refill the ink cartridges?
- 10Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 11Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 12Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 13Scan multiple pages into one file instead of each scan being saved as a separate file.
- 14Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 15When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 16One or more of my colors are not printing (blank). What can I do?
- 17The driver installation finished successfully but I cannot print. (Linux)
- 18The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 19My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 20I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 21I cannot print using my Brother machine on a wireless network (Windows)
- 22Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 23Scan from the Brother iPrint&Scan application using Windows Phone.
- 24Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 25What is Brother iPrint&Scan?
- 26Will my settings and stored faxes remain in the machine's memory if I turn the machine off?
- 27Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 28Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 29Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 30Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 31Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 32Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 33Where can I find the ink cartridges for my new Brother machine?
- 34Change the printer driver settings (Windows/macOS)
- 35I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 36I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 37I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 38Which E-mail packages are compatible with ControlCenter3?
- 39How do I send the same fax to multiple fax numbers? (Broadcasting)
- 40Where is the USB port on the machine?
- 41When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 42When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 43Load paper in the paper tray
- 44My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 45I cannot scan when using SELinux (Security-Enhanced Linux)
- 46Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 47When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 48Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 49Discover the MAC address of the Brother network card
- 50The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)