FAQs & Troubleshooting
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250 Results
- 1When I print, the pages are smudged with ink. What should I do?
- 2Load paper in the paper tray
- 3I cannot save a file downloaded from the Brother support website (For Windows)
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Change the printer driver settings (Windows/macOS)
- 6Scan and save a document in PDF format (Scan to File)
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 9The printer status is Offline or Paused.
- 10I cannot remove red-eye.
- 11Which E-mail packages are compatible with ControlCenter3?
- 12When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 13What driver package format is supported by my Linux distribution?
- 14Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 15When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 16One or more of my colors are not printing (blank). What can I do?
- 17Scan a document in Mac OS X 10.7.
- 18Glossy Paper does not feed correctly. What can I do?
- 19Replace Ink
- 20I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 21I cannot install the driver when using the Driver Install Tool. (Linux)
- 22Configure and use the Scan Key Tool (Linux)
- 23My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 24I cannot send a fax using PC-FAX (Windows 10)
- 25When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 26When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 27Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 28How to identify your Operating System (OS).
- 29The edge of glossy paper is smudged.
- 30Configure a cover page for PC-FAX.
- 31Send a PC-FAX
- 32I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 33The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 34When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 35I cannot scan via USB. (Mac OS X)
- 36Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 37No Paper Fed
- 38I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 39Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 40Can third party ink be used to refill the ink cartridges?
- 41How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 42Where is the USB port on the machine?
- 43Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 44What is Distinctive Ring and how do I program it?
- 45What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 46Why doesn't the machine answer when receiving a call?
- 47Can my Brother machine print a report to verify a fax I sent was received?
- 48Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 49When scanning a document to be copied or faxed, the LCD shows "Out of Memory." What should I do?
- 50I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)