FAQs & Troubleshooting
![]() |
Popular |
315 Results
- 1Cover is Open
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9The edge of glossy paper is smudged.
- 10Replace Ink
- 11What is Brother iPrint&Scan?
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14Change the printer driver settings (Windows/macOS)
- 15The printer status is Offline or Paused.
- 16No Paper Fed
- 17Can I use voice mail on the same line as my Brother machine?
- 18One or more of my colors are not printing (blank). What can I do?
- 19I'm using Macintosh. What is the PreScan option used for?
- 20Delete numbers stored in my Brother machine's Caller ID History.
- 21When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 22I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 23When I print, the pages are smudged with ink. What should I do?
- 24I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 25I cannot send a fax using PC-FAX (Windows 10)
- 26When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 27What driver package format is supported by my Linux distribution?
- 28Cannot print after a Windows 10 update (June 2020)
- 29Delete print jobs from the print queue.
- 30A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 31Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 32Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 33Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 34Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 35How to identify your Operating System (OS).
- 36Can I print from or scan to Android™ Smartphone?
- 37I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 38Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 39Where can I get FaceFilter Studio and what can I do with this application?
- 40Paper Jam
- 41What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 42When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 43ControlCenter3 displays a blank screen at startup (Windows)
- 44Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 45I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 46Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 47I am unable to change my Brother machine's Receive Mode.
- 48Configure a cover page for PC-FAX.
- 49When I try to scan to OCR, the error message "This feature is not available because there is no OCR software installed, or your machine does not support it." appears.
- 50Ink Low