FAQs & Troubleshooting
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242 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I use voice mail on the same line as my Brother machine?
- 3Load paper in the paper tray
- 4Replace Ink
- 5Scan and save a document in PDF format (Scan to File)
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Print using only the black ink cartridge when the Color cartridges have run out.
- 8One or more of my colors are not printing (blank). What can I do?
- 9How do I load envelopes into my machine?
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11Forward a fax to another fax machine when my machine has a mechanical problem.
- 12Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 13No Paper Fed
- 14When I print, the pages are smudged with ink. What should I do?
- 15Paper Jam
- 16When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 17When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 18Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 19When I scan a document using ControlCenter, the scanned file size is too big.
- 20How do I clear the message "Cannot Detect" from the display?
- 21Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 22Firewall port requirements of the Scan Key Tool (Linux)
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24I cannot find some option in the Printing preferences. (For Windows)
- 25Download a file from the "Downloads" section and save it to Windows 8 computer.
- 26Locate files scanned with ControlCenter3 (For Windows)
- 27Make my copied images lighter or darker.
- 28Ink Low
- 29The print speed is very slow when I use XML Paper Specification Printer Driver.
- 30I cannot remove red-eye.
- 31When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 32Where is the USB port on the machine?
- 33The keys on the control panel do not respond.
- 34What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 35Why doesn't the machine answer when receiving a call?
- 36Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 37I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 38I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 39I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 40What driver package format is supported by my Linux distribution?
- 41When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 42"Offline" appears on the Status Monitor.
- 43Install the built-in drivers (For Windows 8 and Windows 10)
- 44Can I print from and scan to iPhone, iPod touch and iPad?
- 45How do I know which side up my photo paper should be in the tray?
- 46When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colors do not match the colors in the original photo. What should I do?
- 47I am using Voice Over Internet Protocol (VoIP) and am having problems sending faxes.
- 48I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 49I cannot install the driver when using the Driver Install Tool. (Linux)
- 50I cannot install the Linux printer driver in Fedora 33 or later. (Linux)