FAQs & Troubleshooting
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344 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3One or more of my colors are not printing (blank). What can I do?
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Print using only the black ink cartridge when the Color cartridges have run out.
- 7I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 8When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 9What kind of Bluetooth enabled device can I use?
- 10I cannot print using my Brother machine on a wireless network (Mac)
- 11Enable the Brother machine's network interface.
- 12Protect your Brother machine against unauthorised access over the network
- 13Can I print from or scan to Android™ Smartphone?
- 14Where is the USB port on the machine?
- 15Cannot print after a Windows 10 update (June 2020)
- 16Wireless setup is requesting a WPS PIN to complete the setup
- 17I cannot print using my Brother machine on a wireless network (Windows)
- 18Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 19Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 20Locate files scanned with ControlCenter2 (For Macintosh)
- 21When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 22Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 23I cannot remove red-eye.
- 24Delete a network scanner entry. (Linux)
- 25I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 26Windows 10 Support Information
- 27I cannot find some option in the Printing preferences. (For Windows)
- 28Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 29Can I use AirPrint with my Brother machine?
- 30Discover the MAC address of the Brother network card
- 31Change the printer driver settings (Windows/macOS)
- 32How many times will my Brother machine automatically redial a busy number?
- 33How do I clear the message "Cannot Detect" from the display?
- 34Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 35How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 36The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 37What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 38When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 39When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 40Print the Network Configuration List
- 41I cannot install Brother drivers on Debian 10 or later (Linux)
- 42Pre-Required Procedures (Linux)
- 43Open the Control Panel (For Windows)
- 44Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 45How do I know which side up my photo paper should be in the tray?
- 46Scan and save a document in PDF format (Scan to File)
- 47Verify if the Brother machine has a dial tone
- 48I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 49I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 50I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?