FAQs & Troubleshooting
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340 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4Tips for copy/scanning and preventing document jams
- 5White lines or bands or ribbing appear across the page.
- 6Can I print from or scan to Android™ Smartphone?
- 7Scan and save a document in PDF format (Scan to File)
- 8Colored lines appear across the page.
- 9Replace the drum unit.
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 13How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 14I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 15The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 16A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 17When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
- 18White spots or hollow print appears.
- 19Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 20Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 21Configure a cover page for PC-FAX.
- 22Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 23How do I install additional memory?
- 24I'm using Macintosh. What is the PreScan option used for?
- 25Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 26How to identify your Operating System (OS).
- 27When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 28I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 29How do I improve the color density? (Print Calibration)
- 30Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 31How do I replace the waste toner box?
- 32How do I clear the message "Jam Rear" from the LCD display?
- 33Colors are light or unclear on the whole page.
- 34What can happen if the wrong paper is used in your machine.
- 35What is the recommended paper?
- 36I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 37I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 38ControlCenter3 displays a blank screen at startup (Windows)
- 39Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 40The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 41I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 42Which E-mail packages are compatible with ControlCenter3?
- 43Confirm that a FAX I sent was received correctly
- 44How do I install the Optional Tray Unit?
- 45My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 46What driver package format is supported by my Linux distribution?
- 47I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 48The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 49When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 50I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?