FAQs & Troubleshooting
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338 Results
- 1I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 2I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 3Printouts have wrinkles.
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 8The printer status is Offline or Paused.
- 9When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 10I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 11Tips for copy/scanning and preventing document jams
- 12I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 13I can print but cannot scan via network. (For Windows)
- 14I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 15How do I improve the color density? (Print Calibration)
- 16How do I replace the belt unit?
- 17How do I replace the waste toner box?
- 18Spots are printed at 75mm.
- 19How do I turn off/on the Toner Save Mode?
- 20I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 21I cannot print over a network using the XML Paper Specification Printer Driver.
- 22The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 23Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 24The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 25I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 26When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 27I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 28Create or view a XML Paper Specification document
- 29Can I program my Brother machine to dial a predefined number before every fax number I dial?
- 30How do I check if the machine has faxes in its memory when it has a mechanical problem?
- 31Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 32How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 33What is Distinctive Ring and how do I program it?
- 34Can I use non-Brother or third party supplies with the Brother machine?
- 35Replace the drum unit.
- 36Replace the drum unit.
- 37What is the recommended paper?
- 38When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 39Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 40How to identify your Operating System (OS).
- 41When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 42I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 43I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 44Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 45The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 46When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 47How do I install additional memory?
- 48My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 49I cannot send a fax using PC-FAX (Windows 10)
- 50I cannot print using my Brother machine on a wired network. (Windows/macOS)