FAQs & Troubleshooting
- 114/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 213/12/2022How to identify your Operating System (OS).
- 308/08/2022The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 423/06/2022Install the built-in drivers (For Windows 8 or later)
- 520/06/2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 620/04/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 701/04/2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 801/04/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 924/03/2022I cannot find some option in the Printing preferences. (For Windows)
- 1024/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 1112/10/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 1222/10/2020Install PaperPort™ 12SE / 14SE onto Windows 10.
- 1306/07/2020What driver package format is supported by my Linux distribution?
- 1402/06/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 1505/07/2018I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 1629/03/2017Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 1725/03/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 1825/03/2016The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 1923/03/2016I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 2010/11/2015Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 2117/01/2014I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 2213/05/2013How do I re-install the drivers?
- 2304/11/2011How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 2401/06/2011The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 2515/11/2010Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 2609/09/2010When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 2702/06/2010My Antivirus Software gives a warning message during the installation of Web BRAdmin.