FAQs & Troubleshooting
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338 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 4I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 5Tips for copy/scanning and preventing document jams
- 6The printer status is Offline or Paused.
- 7I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 8I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 9Spots are printed at 75mm.
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11Locate files scanned with ControlCenter3 (For Windows)
- 12When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 13How do I clear the message "Jam MP Tray" from the LCD display?
- 14How do I clean the laser scanner windows?
- 15Printouts have wrinkles.
- 16How do I clean the corona wires?
- 17Replace the drum unit.
- 18Replace the drum unit.
- 19How do I clear vertical lines or streaks that appear in the copies I made?
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21What driver package format is supported by my Linux distribution?
- 22A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 23What is Brother iPrint&Scan?
- 24Scan and save a document in PDF format (Scan to File)
- 25How do I clear the message "No Waste Toner"?
- 26Can I use voice mail on the same line as my Brother machine?
- 27Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 28How do I replace the belt unit?
- 29I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 30Color around the edge of printing is incorrect.
- 31I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 32Configure and use PC-FAX (CUPS) (Linux)
- 33Cannot print after a Windows 10 update (June 2020)
- 34I cannot send a fax using PC-FAX (Windows 10)
- 35I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37Check the firmware version.
- 38Scan from the Brother iPrint&Scan application using Windows Phone.
- 39Open the Status Monitor
- 40Delete print jobs from the print queue.
- 41How to identify your Operating System (OS).
- 42The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 43The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 44How do I adjust the beeper volume on my Brother machine?
- 45I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 46When I print directly from the USB flash drive only an error page prints. What can I do?
- 47I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 48Which E-mail packages are compatible with ControlCenter3?
- 49I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 50Can I transfer faxes to the PC when my machine has a mechanical problem?
