FAQs & Troubleshooting
![]() |
Popular |
310 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Can I print from or scan to Android™ Smartphone?
- 4Replace Drum
- 5The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12Load paper in the paper tray
- 13Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 14What is Brother iPrint&Scan?
- 15The color of your printouts is not what you expected
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 18Replace Belt
- 19Replace WT (waste toner) Box
- 202-sided (duplex) scan
- 21Replace Toner
- 22When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 23Printing/ Scanning with a mobile device
- 24Wrinkle
- 25Print on both sides of the paper (2-sided/duplex Printing).
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28What driver package format is supported by my Linux distribution?
- 29Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 30The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 31The printer status is Offline or Paused.
- 32When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 33I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 34Jam Tray 1 or Jam Tray
- 35Colored lines across the page
- 36Colored streaks or bands down the page
- 37I cannot print using my Brother machine on a wireless network (Windows)
- 38Easy Scan to E-mail
- 39Curled or wavy
- 40Jam 2-sided
- 41Jam Inside
- 42White streaks or bands down the page
- 43Replace Fuser
- 44I cannot print using my Brother machine on a wireless network (Mac)
- 45Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 46When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 47Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 48Scan from the Brother iPrint&Scan application using Windows Phone.
- 49The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 50Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)