FAQs & Troubleshooting
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186 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 5Change the printer driver settings (Windows/macOS)
- 6When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 7Delete print jobs from the print queue.
- 8How to identify your Operating System (OS).
- 9My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 10My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 11In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 12Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 13I want to print using CUPS while keeping SELinux enabled. (Linux)
- 14I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 15Functions supported in the Windows 7 built-in drivers
- 16The paper is skewed when it's printed.
- 17I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 18I cannot print with Windows Vista 64bit.
- 19I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 20Scan a document using "Scanner and Camera Wizard" in Windows XP
- 21When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 22Why does the LCD of my machine display "CHANGE DRUM SOON"?
- 23I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 24I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 25I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 26I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 27What driver package format is supported by my Linux distribution?
- 28The downloaded driver's name is different from my machine's name. (Linux)
- 29When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 30Pre-Required Procedures (Linux)
- 31Windows 7 Support Information
- 32The machine does not print anything.
- 33I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 34What does "MACHINE ERROR XX" mean?
- 35Print command (LPR) (Linux)
- 36When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 37I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 38I installed scan-key-tool, but it does not work. (Linux)
- 39Uninstall Scan-key-tool. (Linux)
- 40I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 41Send a fax using PC-FAX with LPD/LPRng (Linux)
- 42To install the printer driver easily using a tool. (Linux)
- 43Windows 10 Support Information
- 44What is the difference between the toner cartridge and the drum unit?
- 45I cannot print from my computer via USB.
- 46The printer status is Offline or Paused.
- 47Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 48Check the IP addresses of your PC and the Brother machine
- 49Scan a document from the Windows Vista Photo Gallery
- 50When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?