FAQs & Troubleshooting
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174 Results
- 1When trying to print from Mac OS® X the print queue is stopped.
- 2I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 3When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 4The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 5The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 6I'm using Macintosh. What is the PreScan option used for?
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8Scan a document from a Windows Vista application
- 9Windows 10 Support Information
- 10Scan an image and insert it in a Windows XP application
- 11What is a "Generic PCL Driver"?
- 12I'm using Windows 95/ 98/ 98SE/ Me/ 2000/ XP. How can I uninstall the drivers?
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 15Scan a document using "Scanner and Camera Wizard" in Windows XP
- 16I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 17Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 18I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 19Cannot print after a Windows 10 update (June 2020)
- 20How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 21Delete print jobs from the print queue.
- 22The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 23Functions supported in the Windows 7 built-in drivers
- 24Check the IP addresses of your PC and the Brother machine
- 25I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 26Scan a document from a Windows XP application
- 27Can I use non-Brother or third party supplies with the Brother machine?
- 28When Adobe® Acrobat® 5.0 and PaperPort® are installed on the same Windows 2000 system, launching PaperPort® produces one of these errors: - Paprport.exe has generated errors and will be closed by Windows. - Paperport.exe Application Error. The instruction at "0x6063a39c" referenced memory at "x025583e3" The memory could not be "read".
- 29I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 30Configure the Scan to Email Feature (Linux)
- 31The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 32Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 33How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 34A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 35I cannot print from my computer via USB.
- 36I can receive a fax, but cannot receive a telephone call.
- 37I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 38Uninstall the drivers. (Mac OS X 10.5)
- 39Replace the toner cartridge.
- 40I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 41When I connect two Brother products to one PC which is using a USB and parallel cable, I can't scan via the parallel cable. Why?
- 42I cannot install the driver when using the Driver Install Tool. (Linux)
- 43My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 44I cannot install Brother drivers on Debian 10 or later (Linux)
- 45Configure and use PC-FAX (CUPS) (Linux)
- 46Configure and use the Scan Key Tool (Linux)
- 47What driver package format is supported by my Linux distribution?
- 48Scan using XSane or GIMP (Linux)
- 49The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 50I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)