FAQs & Troubleshooting
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298 Results
- 1Easy Scan to E-mail
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Replace Drum
- 4Replace Toner
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7Replace WT (waste toner) Box
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9I keep getting the error message "Authenticate Err (Authentication error)".
- 10Can I print from or scan to Android™ Smartphone?
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12Replace Belt
- 13Jam Rear
- 14Jam Tray 1 or Jam Tray
- 15What is Brother iPrint&Scan?
- 16What driver package format is supported by my Linux distribution?
- 17Jam 2-sided
- 18Jam Inside
- 19Replace Fuser
- 20Configure and use the Scan to Network feature (For Windows)
- 21How to identify your Operating System (OS).
- 22Calibrate or Calibration Failed or Calibration.
- 23I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 24Print Unable XX
- 25No Paper
- 26Wrinkle
- 27I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 28Scan from the Brother iPrint&Scan application using Windows Phone.
- 29I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 30Out of Memory
- 31A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 32Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 33Replace PF Kit xx
- 34Document Jam
- 35Colored spots at 94 mm (3.7 in.) intervals or at 24 mm (0.9 in.) intervals
- 36Colors are light or faint on the whole page.
- 37I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 38Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 39"Offline" appears on the Status Monitor.
- 40Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 41Download a file from the "Downloads" section and save it to Windows 8 computer.
- 42I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 43Printing/ Scanning with a mobile device
- 44Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 45I still receive the error message "Replace DrumX" or "Drum End SoonX" after I replace the drum unit with a new one.
- 46The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 47Toner Error
- 48No Belt Unit
- 49WT Box End Soon
- 50I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?