FAQs & Troubleshooting
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296 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Replace Drum
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 6What is Brother iPrint&Scan?
- 7Can I print from or scan to Android™ Smartphone?
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9Replace WT (waste toner) Box
- 10Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 11The color of your printouts is not what you expected
- 12Load paper in the paper tray
- 13Colored lines across the page
- 14Drum Stop
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 18I cannot find some option in the Printing preferences. (For Windows)
- 19The printer status is Offline or Paused.
- 20Use voice mail on the same line as my Brother machine.
- 21Colored streaks or bands down the page
- 22Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 23Document Jam
- 24Replace Fuser
- 25Adjust the copy density and contrast
- 26Easy Scan to E-mail
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28Replace PF Kit xx
- 29When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 30Drum Error (Drum!)
- 31Configure and use the Scan to E-mail Server feature.
- 32Configure and use the Scan to Network feature (For Windows)
- 33Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 34I keep getting the error message "Authenticate Err (Authentication error)".
- 35My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 36When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 37Jam Manual Feed
- 38Smudges on printed pages (Poor fixing)
- 39Colored spots at 94 mm (3.7 in.) intervals or at 24 mm (0.9 in.) intervals
- 40Turn the Toner Save Mode on or off.
- 41Nothing is printed on the page
- 42Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 43Delete print jobs from the print queue.
- 44How to identify your Operating System (OS).
- 45Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 46Print both sides of paper or a booklet automatically
- 47I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 48I cannot install Brother drivers on Debian 10 or later (Linux)
- 49Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 50When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.